Terms & Conditions – Pizeon Luxury Linens

Welcome to Pizeon Luxury Linens! These Terms & Conditions outline the rules and regulations for using our website, purchasing products, and interacting with our services.

By accessing or shopping on https://pizeon.com (our "Website"), you agree to these terms. If you do not accept any of these terms, please do not use our website.

1. Definitions

✔ "We," "Us," "Our" – Refers to Pizeon Luxury Linens (located at Uttara Square Shopping Mall, Shop No. 317, Sonargaon Janapath Road, Uttara Sector 13, Dhaka-1230, Bangladesh).

✔ "You," "User," "Customer" – Refers to any individual or business accessing our website or making a purchase.

✔ "Service" – Includes our website, online store, customer support, and other related services.

✔ "Products" – Refers to the luxury bedding and home decor items available for purchase on our website.

2. Website Use

✔ Age Requirement: You must be at least 18 years old or use this website under parental supervision.

✔ Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

✔ Accuracy of Information: We strive to provide accurate product descriptions, but errors (e.g., pricing, availability) may occur. We reserve the right to correct errors without prior notice.

3. Ordering & Payment

Placing an Order

✔ Browse and add items to your cart.

✔ Proceed to checkout and provide accurate shipping details.

✔ Choose your preferred payment method.

✔ Complete the order, and you’ll receive a confirmation email.

Payment Methods

We accept:

✅ Cash on Delivery (COD) – Available within Bangladesh.

✅ bKash, Nagad, Rocket, Bank Transfer – Secure digital payment options.

✅ Credit/Debit Cards – Processed securely via trusted payment gateways.

Note: Payment must be completed before dispatch for prepaid orders. We are not responsible for delays due to incomplete payments.

4. Shipping & Delivery

✔ Processing Time: Orders are processed within 1-3 business days after confirmation.

✔ Delivery Time: Typically 2-7 business days depending on location.

✔ Shipping Charges: May vary based on delivery location and order size.

✔ Tracking: Customers receive tracking details once the order is dispatched.

Note: Unforeseen delays (e.g., weather, holidays, courier issues) may occur. We will notify you in case of any delays.

5. Returns & Refunds

✔ Return Window: You may return products within 2 days of delivery.

✔ Eligibility: Items must be unused, in original packaging, and with proof of purchase.

✔ Non-Returnable Items: Customized, hygiene-sensitive, and discounted items are not eligible for returns.

✔ Refund Process: Once approved, refunds are processed within 7-14 business days.

For more details, please check our Return & Refund Policy.

6. Exchange Policy

✔ If you receive a damaged or incorrect product, you can request an exchange within 2 days.

✔ The exchange item must be in original condition and packaging.

✔ Contact us via WhatsApp (+880 1841-978901) or Facebook Inbox for assistance.

7. Product Availability & Pricing

✔ Stock Limitations: Some products may be out of stock or discontinued without prior notice.

✔ Price Changes: Prices may change due to promotions, market conditions, or errors. We reserve the right to update pricing anytime.

✔ Discounts & Offers: Promotional discounts may have terms & conditions specific to the offer.

8. Intellectual Property Rights

✔ All content on our website (e.g., product images, descriptions, logos, and graphics) belongs to Pizeon Luxury Linens.

✔ You cannot copy, reproduce, or distribute our content without written permission.

✔ Unauthorized use may lead to legal action.

9. Limitation of Liability

Pizeon Luxury Linens is not responsible for:

✔ Product damage due to misuse, improper washing, or unauthorized alterations.

✔ Delays in delivery caused by third-party couriers.

✔ Website interruptions, errors, or security breaches beyond our control.

10. Privacy & Data Protection

✔ We value your privacy and protect your personal data according to our Privacy Policy.

✔ Your information is used only for order processing, support, and promotions (if opted-in).

✔ We do not sell or share your data with third parties.

11. Account Suspension & Termination

We may suspend or terminate accounts without prior notice if we detect:

✔ Fraudulent activities (e.g., fake orders, chargebacks).

✔ Abusive behavior towards our team or other customers.

✔ Violation of these Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

13. Changes to Terms & Conditions

✔ We may update these Terms & Conditions at any time.

✔ Significant changes will be communicated via email or website announcement.

✔ Continued use of our website means you accept the updated terms.

14. Contact Us

For any questions or concerns regarding our Terms & Conditions, feel free to reach out:

✔ Email: info.pizeon@gmail.com | support@pizeon.com

✔ Phone: +880 1841-978901 | +880 1841-978902

✔ WhatsApp: +880 1841-978901

✔ Website: https://pizeon.com

Thank you for choosing Pizeon Luxury Linens! We appreciate your trust in our brand.

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