Pizeon Luxury Linens – Support Policy

At Pizeon Luxury Linens, we are committed to providing you with an exceptional shopping experience. Our dedicated support team is always ready to assist you with any inquiries, concerns, or issues regarding our products and services.

1. Customer Support Availability

We strive to be available whenever you need us! You can reach out to our support team through multiple channels.

Support Hours:
✔ Saturday – Thursday: 10:00 AM – 10:00 PM
✔ Friday: 3:00 PM – 10:00 PM

Contact Methods:
✔ Email: info.pizeon@gmail.com | support@pizeon.com
✔ Phone: +880 1841-978901 | +880 1841-978902
✔ WhatsApp: +880 1841-978901
✔ Social Media Inbox: pizeonluxurylinens

2. Support Services We Offer

Our support team is available to assist you with:

✅ Product Inquiries: Get detailed information about our premium bed linens, quilts, duvets, pillows, and more.
✅ Order Assistance: Track your order, modify details, or get help with checkout and payment issues.
✅ Return & Refund Queries: Learn about our return policy, refund eligibility, and exchange options.
✅ Warranty & Quality Assurance: We stand by our product quality! Reach out for any concerns about defects or damages.
✅ Shipping & Delivery Information: Get updates on shipping, delivery timelines, and courier details.
✅ Customization Requests: Need a specific size or design? Contact us for customization options.
✅ General Assistance: Any other queries? We’re here to help!

3. Order Tracking & Shipping Support

✔ You can track your order status directly through our website or contact us for real-time updates.
✔ In case of delayed delivery, our team will coordinate with the logistics partner to resolve the issue.

4. Return & Refund Support

If you are not 100% satisfied with your purchase, our team will guide you through our Return & Refund Policy.

✔ Eligibility Check: Ensure your item meets our return criteria.
✔ Process Assistance: Get step-by-step help on returns, exchanges, or refunds.
✔ Refund Timeline: We ensure a smooth refund process within 14 business days.

For full details, visit our Return & Refund Policy.

5. Product Warranty & Quality Assurance

At Pizeon Luxury Linens, we maintain strict quality control to deliver only the best products.

✔ If you receive a defective or damaged product, notify us within 24 hours for assistance.
✔ Some of our luxury products come with a limited warranty—contact support for more details.

6. Privacy & Security Support

Your personal information is 100% secure with us. Our support team ensures:

✔ Secure transactions with encrypted payment gateways.
✔ Protection of your data and privacy as per our Privacy Policy.
✔ Quick resolution of any security concerns related to payments or accounts.

7. Complaint Resolution & Feedback

We value your feedback and strive to improve continuously.

✔ If you have complaints or suggestions, reach out via email or WhatsApp.
✔ We ensure prompt action on complaints within 24-48 hours.
✔ Your feedback helps us enhance our services—leave us a review on our website or social media!

8. How to Contact Us

✔ Email: info.pizeon@gmail.com | support@pizeon.com
✔ Phone: +880 1841-978901 | +880 1841-978902
✔ WhatsApp: +880 1841-978901
✔ Facebook Inbox:  pizeonluxurylinens

We’re here to ensure a smooth and luxurious shopping experience for you!