Return & Refund Policy

Thank You for Shopping at Pizeon Luxury Linens!

We value your trust and satisfaction. If you're not completely happy with your purchase, we're here to help! Please contact us via Facebook Inbox or WhatsApp for assistance.

Order Cancellation Policy

• You can cancel your order within 2 days from the date of receiving the product.

• To request cancellation, contact us via:

•  WhatsApp: +880 1841-978901

•  Facebook Inbox

• Refunds will be processed within 14 days using the same payment method you used for the purchase.

Return & Exchange Policy

Eligibility for Returns & Exchanges

To qualify for a return or exchange, please ensure:
✔ The item was purchased within the last 2 days.
✔ It is in its original packaging, unused, and undamaged.
✔ You provide a receipt or proof of purchase.

Items Not Eligible for Return

✔ Customized or personalized items.
✔ Products that are perishable, health-related, or hygiene-sensitive (e.g., unsealed bedding).
✔ Items that have been mixed with other products or cannot be resold.
✔ Discounted or sale items (unless defective).

Exchange Process

• You can exchange an item for a new one if it's eligible under our policy.

• Contact us via WhatsApp or Facebook Inbox to initiate an exchange.

Returning an Item

• Customers are responsible for return shipping costs and must ensure safe return.

• Return Address: Pizeon Luxury Linens, Uttara Square Shopping Mall, Shop No. 317, Sonargaon Janapath Road, Uttara Sector 13, Dhaka-1230, Bangladesh.

• We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

✔ Email:
info.pizeon@gmail.com
support@pizeon.com

✔ Phone:
+880 1841-978901
+880 1841-978902

✔ Social Media: Inbox us on our Facebook Page

We appreciate your support and look forward to serving you again!